Terms & Conditions

Last updated: 12/10/2025

1. Acceptance of Terms

By accessing or using this website and related services (the “Services”), you agree to be bound by these Terms & Conditions (the “Terms”) and our Privacy Policy. If you do not agree with these Terms, please do not use the Services.

2. Orders and Pricing

All orders are subject to review and acceptance. Pricing, discounts, and availability may change without notice. In the event of a pricing or availability error, we may contact you to confirm, cancel, or adjust the order before fulfillment.

3. Payment

You authorize us (or our payment partners) to charge the selected payment method for the displayed amount at checkout. Additional verification may be required to prevent fraud. If a payment is declined, your order may be delayed or canceled.

4. Delivery and Pickup

Delivery times shown at checkout are estimates and may vary due to location, carrier capacity, or other factors. Pickup options may be available where indicated. For common questions about delivery timelines and methods, please see our FAQ.

5. Returns and Refunds

If an item arrives damaged, incorrect, or is not delivered, you may be eligible for a return, exchange, or refund as defined in our policy. For eligibility, process, and timelines, please review our Returns & Refunds Policy.

6. Product Information

We strive for accuracy in product images, descriptions, and specifications, but minor variations in color, materials, or finishing can occur. If a product does not meet your expectations, please refer to our returns process.

7. Promotions, Coupons, and Vouchers

Promotional codes and vouchers are subject to individual terms, including expiration dates and exclusions. Unless otherwise stated, promotions cannot be combined and have no cash value.

8. Your Responsibilities

You agree to provide accurate information, safeguard your account credentials, and use the Services only for lawful purposes. You are responsible for any activity conducted under your account.

9. Intellectual Property

All content on this site, including logos, graphics, text, and media, is owned by or licensed to Iconic Boutique and protected by applicable intellectual property laws. You may not copy, reproduce, or distribute content without prior written consent.

10. Limitation of Liability

To the maximum extent permitted by law, Iconic Boutique is not liable for indirect, incidental, or consequential damages arising from your use of the Services. Nothing in these Terms excludes liability where such exclusion is not permitted by law.

11. Changes to the Terms

We may update these Terms from time to time. Material changes will be effective upon posting on this page. Your continued use of the Services after changes become effective constitutes acceptance of the updated Terms.

12. Contact

For questions about these Terms, please contact us or email support@iconicboutique.co.ke. You may also find quick answers in our FAQ.